Inquiry received
trigger · website formThe form submission arrives as a webhook. Name, phone and message are captured with a timestamp.
AI reads and drafts a reply
Claude · structured outputThe message is classified by intent, urgency and language, then answered using the company's actual prices and rules.
Lead logged to the sheet
Google Sheets · append rowA row is added to the shared leads sheet so nothing is lost and the owner can see every inquiry in one place.
Reply sent, owner alerted
WhatsApp Business APIThe customer gets the reply on WhatsApp. Hot leads and complaints also ping the owner immediately.
Send an inquiry to see the reply the customer would get on WhatsApp.
| Time | Name | Intent | Urgency | Language | Summary | |
|---|---|---|---|---|---|---|
| No leads yet. Rows stay in this browser only. | ||||||
This page simulates the flow so you can see it end to end. For a client it runs on their own accounts, unattended, and the same shape covers most small businesses: rentals, clinics, real estate, trades, restaurants.
- Trigger. Website form, WhatsApp Business inbox, Instagram DMs or an email address. Any of them starts the flow.
- AI step. Claude receives the message plus the business's price list, hours and policies, and returns a structured result: intent, urgency, language, a one-line summary and a drafted reply in the customer's language.
- Record. A row is appended to Google Sheets, Airtable or the client's CRM. This is the audit trail and the follow-up list.
- Act. The reply goes out on the same channel it came in on. Hot leads and complaints also notify the owner on WhatsApp so a human takes over within minutes.
Built in n8n or Make, both of which the client owns. Documentation is included so the client can change prices, hours or wording themselves.
This page runs entirely in your browser. The AI step, the sheet and the WhatsApp step are simulated so you can see the shape of the flow. A real build connects to the business's own accounts and is tested with them before going live. Current prices are on khorline.ae.